HomeITFix Terms of Service

HomeITFix connects customers with independent home-tech helpers. These terms explain the platform role, customer choices and helper responsibilities.

Using HomeITFix

HomeITFix is operated by EJM Digital, an Australian sole trader under ABN 16 323 013 830, and operates a platform for home technology requests. Customers can describe a problem, and independent helpers can review the request and respond with a price. You agree to provide accurate information, act respectfully and use HomeITFix only for lawful home technology support.

HomeITFix is a connector

HomeITFix does not perform the technical work itself unless stated expressly in writing. Helpers are independent third-party providers, not employees, agents or representatives of HomeITFix. The service agreement for the actual home technology work is between the customer and the helper. Customers decide whether to approve a helper’s reply and whether that helper is suitable for the request.

Quotes and payment

A quote should describe the planned help, price, expected timing and any important limits. The customer sees and approves the total customer price before work begins. Payment may be collected through a licensed payment provider as a facilitation service after marketplace approval and final configuration are complete. Do not pay or accept payment outside the agreed HomeITFix process for a listed request unless HomeITFix has approved it in writing.

Platform fees

HomeITFix earns revenue by deducting a platform fee from completed requests. Unless a different helper arrangement is agreed in writing, the platform fee is 20% of the customer price with a $15 minimum. The standard minimum customer price is $75. Customers pay only the customer price they approve.

Helper conduct

Helpers must be honest about their experience, availability, location and pricing. Helpers are responsible for their own qualifications, licences, ABN, insurance, tax, safe work practices and consumer-law obligations where those apply. Helpers must not misrepresent their skills, take work they cannot reasonably perform or ask customers to move payment off platform.

Customer responsibilities

Customers are responsible for choosing a helper and providing safe, reasonable access to the information, accounts, network or devices needed to complete the work. Back up important data before a helper starts. Never share passwords, remote access or private information unless you understand the risk and are comfortable doing so.

No guaranteed fix

Some technology problems need replacement parts, manufacturer support, internet provider action or further investigation. HomeITFix and helpers cannot guarantee every problem will be fixed, that data will be preserved or that a device, provider or third-party service will behave a certain way.

Not for emergencies

HomeITFix is not an emergency, safety-critical or essential-service repair service. Do not use HomeITFix for urgent safety risks, medical systems, alarms, electrical hazards or situations where a delay could cause serious loss or harm.

Disputes

HomeITFix is not a dispute resolution service and does not adjudicate the quality, outcome or completeness of helper work. If something goes wrong, the customer and helper should try to resolve it directly and contact HomeITFix first if platform or payment records need to be checked.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies rights that cannot be excluded under the Australian Consumer Law or other applicable law. Any limitation in these terms applies only to the extent the law allows.

Limitation

To the extent allowed by law, HomeITFix is not responsible for a helper’s acts or omissions, indirect losses, lost data, device failure, account issues, service outages or third-party provider problems. Where HomeITFix is liable and the law allows a limit, our liability is limited to the amount paid for the relevant request.

About us

HomeITFix is operated by EJM Digital (ABN 16 323 013 830), an Australian app studio. The other policy for this app is available here: Privacy Policy.